The medical center employs more than 400 caregivers and is part of Mosaic Life Care, a physician-led health care system. While Mosaic Medical Center - Maryville was first accredited by ÃÛÌÒÖ±²¥ over 40 years ago, it doesn’t mean they are complacent. Mosaic Medical Center - Maryville places the holistic needs of patients first by providing the right care at the right time and place.
The needs of the patient come first, period,” says Nate Blackford, President of Mosaic Medical Center - Maryville. “I’m a firm believer in the service-profit chain: that happy caregivers lead to happy patients, happy patients lead to business returns and financial performance, which then leads to happy caregivers, and so it continues. We take a very balanced view of this; but at the end of the day, patients come first, period. In every way.”
I’m really proud of the culture of safety that we’ve built over the last 125 years,” says Debbie Hoffman, VP of Patient Services. “We focus on the safety of our patients above all else. For example, when we went through a merger two years ago, we had some problems syncing our EMR system and medication administration processes. We brought it up continuously in meetings and studied it until we figured out exactly which meds were not scanning properly and fixed them. Everybody really pushed hard to get it taken care of.
Staying Patient-Ready
Accredited continuously since around 1950, Mosaic Medical Center - Maryville works to remain ready for a survey at all times. “We used to have a survey readiness team, but now we call them our Patient Readiness Team,” notes Karie Untiedt, Mosaic Medical Center - Maryville’s Regulatory Director. “We got the idea from a Joint Commission publication and we just loved it. Now our entire facility focuses on being ‘patient-ready.’”
The Patient Readiness Team meets monthly to go over Joint Commission standards and review previous reports, looking for opportunities for improvements. The team also performs mock surveys using Joint Commission Focused Standards Assessment (FSA) tool and monthly tracers.
What we’ve consistently tried to do is employ best practices that make sense for us, that fit our culture and approach,” says Blackford. “ÃÛÌÒÖ±²¥ certainly has been a s